Terms & Conditions for The Nest Pole Studio

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IMPORTANT: PLEASE READ THE FOLLOWING INFORMATION 

By attending The Nest Pole Studio as a student, you acknowledge that you have read and understood the following Terms and Conditions and agree to be bound by them. These Terms and Conditions are available in studio, on our website and are sent via the app or email after purchasing membership. 

For phrasing purposes, an outright term is a one-off payment made at the beginning of the 8-week term and allows you to join the full term. A membership is ongoing automatic payments every 8 weeks that allocates you class credits to use within an 8-week period. 

Membership class credits can be used to book into any type of class; pole class, dance class, or flexibility class. 

 

1) Membership Details: 

 

Membership payments are debited from your nominated card details every 8 weeks after membership commencement date. Membership commencement begins from the start date specified when buying your membership. You will receive an app notification or email the day before money is debited. 

When payment is made, your account will be automatically loaded with 8 weeks’ worth of class credits according to the chosen membership level. You need to use these class credits to individually book into each of your classes. For our Cancellation Terms and Conditions and Class Change Policy please see below. 

Membership payments are unable to be reversed or refunded. To see our Membership Suspension Terms and Conditions please see below. 

 

2) Failed Payments: 

 

Failed payments need to be amended by the student. You will receive an app notification or email notifying you of a failed payment with directions how to amend. Until failed payments are amended, your account is flagged and you will be barred from attending The Nest Pole Studio. Our admin team is happy to help with amending a failed payment should you not understand the instructions. 

If your account is in arrears for more than 14 days (failed payment not amended), your account will be flagged and automatically suspended. In this case, an arrears fee of $15.90 may be applicable before account renewal. 

 

3) Class Change Policy (Make-up Classes) – Applies to both memberships and outright terms: 

 

The Nest Pole Studio has a 12-hour class change policy. If you are unable to attend an upcoming class, you need to unbook your class credit at least 12 hours before the class runs to be able to use that class credit at a different time. Failure to unbook your class credit will result in a forfeit class credit. For phrasing purposes, booking into a class that is not your usual weekly class is referred to as a make-up class. After unbooking your class credit, you may book into any class at the same level or below your current level as a make-up class. 

You can book into a class until one hour before it runs, subject to pole availability. 

 

4) Late Arrival Policy 

 

Students who arrive 10 or more minutes late may be refused entry to class. Being barred from class due to late arrival will result in a forfeit class. Please arrive early to avoid forfeiting your class. 

 

5) Changing Membership Level 

 

The Nest Pole Studio is happy to change your membership level for you. The Nest Pole Studio requires minimum 2 weeks’ written notice to change a membership level. Notice of membership change is to be sent in writing through the website thenestpolestudio.com. Please include your full name and details of preferred membership level in your message. 

 

6) Membership Suspension: 

 

The Nest Pole Studio is happy to suspend your membership for you. The Nest Pole Studio requires minimum 2 weeks’ written notice to suspend a membership. Notice of membership suspension is to be sent in writing through the website thenestpolestudio.com. The Nest Pole Studio has a minimum 2-week suspension period and is unable to suspend memberships for one week only. The Nest Pole Studio will only suspend memberships for weeklong durations (e.g. you can suspend your membership for 2 weeks or 3 weeks but cannot suspend for 2 weeks and 5 days). 

You are entitled to eight weeks per calendar year of suspended membership. Additional weeks of suspended membership are possible for a $5 weekly fee per additional suspended week. 

Please include your full name, start date, and end date of your membership suspension period when sending your written membership suspension notice. 

Suspended memberships can be resumed with 1 days’ notice sent in writing. Please bear in mind that we only suspend for weeklong durations. E.g. your membership is suspended for 3 

weeks but you’d like to return in 2 weeks instead; you message us after 13 days and we resume your membership from day 14 (2 weeks). 

The Nest Pole Studio has a 3-week holiday period over the end of December and beginning of January during which all memberships will be automatically suspended. These 3 weeks do not count towards your entitled 8 weeks of available membership suspension. 

 

7) Membership Cancellation: 

 

The Nest Pole Studio is happy to cancel your membership for you. The Nest Pole Studio requires minimum 2 weeks’ written notice before your next membership payment to cancel a membership. Notice of membership cancellation is to be sent in writing through the website thenestpolestudio.com. Eg. if your upcoming payment is on the 15th of that month, you need to notify us of cancellation on or before the 1st of that month otherwise we will cancel your membership from the following payment period. 

Membership Suspension and Membership Cancellation notice periods cannot overlap. If your membership is currently suspended or will be suspended, your membership will be automatically renewed for the 2 weeks before your membership is cancelled. If there is an automatic payment paid during these 2 weeks, your membership will be cancelled at the end of your 8-week payment period. 

For example: Your membership is currently suspended for 3 weeks, you notify us in writing that you’d like to cancel your membership at the end of the 3 weeks. Your membership will remain suspended for 1 week then will automatically resume after 1 week. You have an upcoming payment that is automatically debited before your nominated cancellation date. Your new cancellation date is 8 weeks after the most recent payment. 

If your account is in arrears for more than 14 days (failed payment not amended), your account will be flagged and automatically suspended. In this case, an arrears fee of $15.90 may be applicable before account renewal. ​